FAQs

Frequently Asked Questions

Ordering

How do I know my order went through?

Shopify checkout sends an order confirmation after a successful order. If you cannot find it, check your spam folder and contact us with the details used for the order.

Can I change or cancel an order?

Contact us as soon as possible. Requests can depend on the order status and cannot be guaranteed after processing or dispatch.

What payment methods are accepted?

The payment and wallet options available for your order are shown at Shopify checkout.

Delivery

How much is delivery and how long will it take?

Available shipping methods, charges, and estimated delivery windows are shown for your destination at checkout. See our Shipping Policy for more information.

Can I track my order?

Where tracking is available, details are sent with the shipping notification. See our Track Order page.

Sizing and fit

What sizes and colours are available?

Each product page shows the available options for that style. Options that cannot currently be selected are unavailable.

What if an item does not fit?

See our Return Policy and contact us within the stated timeframe.

Promotions

How does the current 30% promotion work?

The current store-wide promotion is applied at checkout when eligible. The terms shown at checkout control how the promotion applies.

Contact

Email davila.sanchez1@hotmail.com or call +44 7700 384077.